How to enable email notifications?

Email notifications work only if emails are enabled for your instance. Please contact support@amplify-now.com to enable emails.

Amplify sends emails to remind users about an overdue action or inform them about changes to the data they have access to. For example, it can send a welcome email when a user account is created, a reminder email when a workflow approval is requested, or a record measurement date is overdue. The email content describes the unique situation and contains a clickable link to the Amplify page that users can directly open to take the required action or review the relevant information.

Amplify can trigger automatic one-time notifications based on specific actions or scheduled recurring notifications once a week. As an administrator, you can also trigger the notifications instantly before the scheduled date if required. 

You need to enable the email service for your instance to utilise the notifications feature. Once that is done, the active notifications will start working depending upon the trigger criteria. 

Instant Notifications

Instant notifications are emails sent to alert users about a critical change or user action that affects their work areas. Examples include welcome email, new team member and ownership assignment. Once these notifications are enabled, they'll send out emails when the relevant action is completed.  

Navigate to the Administration ->Notifications page to view a list of general email notifications along with a short description of each notification type.

 

Approval Workflow Notifications

Approval workflow notifications keep the user who triggered the workflow and assigned approvers informed of key changes to the approval status so they are able to take action as required.

Navigate to the Administration ->Workflows page and select an individual workflow to configure who will receive a notification and under what condition.

 

Scheduled Notifications

The Upcoming measurement and Overdue measurement notifications are scheduled notifications that get triggered once a week if enabled. If you go to the Administration -> Notifications page, you can see the total number of overdue and upcoming measurements displayed next to the notification.

By default, these emails are sent every Monday at 7 am local time. If you want to trigger them manually, click on the number button. This will bring up a confirmation dialogue. Once you confirm, Amplify will send emails in bulk instantly. 

You can send up to 300 notifications instantly. The email count will become disabled if the number goes above 300.  

Below is a list of Amplify's default email templates. Using the Translations feature you can include customized subject lines and email body content. You can learn more about customizing email content here.

 

Default Email Templates

Amplify's default email templates are utilised as email notifications unless you customize them. Click on the links below to see different types of email templates.

Welcome Email - with admin-chosen password
Welcome Email - with a generated password
Welcome Email - with a token 
Account updated - new username or password
Account Locked
License Override
Pending Actual Approval
Pending Benefit Plan Approval
Pending Dependency Approval
Pending General Business Case Approval
Pending General Initiative Approval
Pending General Measure Approval
Pending General Milestone Approval
Pending Stage-gate Approval
Pending Status Update Approval
Pending Approval Reminder
Status Update Request
Pending Status Update
Rejected Status Update
Withdrawn Status Update
Approval Summary to Owner
Approval Summary to Approvers
New Team Membership Login
Assigned as Owner
Assigned Measurement
Overdue Measurement
Upcoming Measurement
New Comment

 

Recurring Notifications

Overdue Tasks
Upcoming Tasks