What are Issues?

An issue is an unexpected negative event that occurred in the course of the project conduct. 

For example, a key resource resigns in the middle of a project.

Issues should be resolved as they occur, otherwise, they can cause delays or even result in failure of the project to complete on time. It is important to document issues and the steps taken to resolve them as they can be applied to similar future situations.

Amplify treats Issues in the same way as risks.  

How it works

• Issues are identified and documented in the project.
• Their impact and likelihood of occurrence is assessed and are given a rating.
• Mitigation steps are identified and a review date defined.
• The issue is resolved and closed.

Best Practice Implementation 

The following sample scenario describes the standard steps and guidelines to identify, document and resolve project issues using Amplify.

Scenario Background

The Infrastructure Project is facing a sudden shortage of building materials. This situation was identified as a risk during the initial phase but was disregarded as it was assessed that the chance of facing this situation was considerably low. The increase in demand has surpassed the original estimated supply requirement. The Project Manager should resolve this issue immediately in order to ensure that the day-to-day activities carry on without any hindrances.

Roles Involved

• Project Manager
• Team Member

Documenting the Issue

The team member creates an issue in Amplify as soon as it is known. A relevant name is entered. The background, reason, and possible impact is captured in the Description field. The issue is now available in the RAID register for the stakeholders to review.

Rating the Issue

The project manager uses the impact and likelihood to calculate the rating.  

Devising Action Plan

The project manager and team members discuss and arrive at an immediate action plan. The steps to resolve the issue is captured in the Issue definition interface. 

Assigning a Review Date

Select a review date to review the issue. 

Reviewing the Issue

The Project owner reviews issues based on the review date.  The Issue Register allows all team members to view and track project issues.

RAID Dashboard shows all information pertaining to the issue.  

Closure

Once the issue is resolved, it is closed. 

See also

Creating a Risk, Assumption, Issue or Dependency item