Two-Factor Authentication

Amplify's two-factor authentication feature allows you to set up an additional authentication factor other than your user credentials to access Amplify. This will ensure that your account is protected by an extra layer of verification in the form of a verification code - a string of random numbers automatically generated by an authentication app on your phone. Once you have set up two-factor authentication, you will need to enter the verification code in addition to your user name and password to log in to Amplify.

The option to configure it is available on the My Accounts page.

Amplify administrators can enforce two-factor authentication for all users if required. If not enforced by your admin, you can choose to opt out at any time. 

To set up two-factor authentications, you'll need to download and install an authentication app like the Google Authenticator, Authy 2FA or Microsoft Authenticator on your phone. 

This article covers:

• Enabling two-factor authentication for your account
• Logging in using two-factor authentication
• Disabling two-factor authentication
• Using backup codes to log in if you can’t access the authenticator app

Enabling Two-Factor Authentication for Your Account

Make sure you have identified the authentication app you'd like to use.

To enable two-factor authentication:

1. Login to your Amplify account.
2. Access My Account.
3. Locate the Enable two factor authentication button.
   
4. Click on it to reveal the Enable two factor authentication section.
   
5. The first step is to scan the QR code.
6. Download the authenticator app on your phone and set it up.
7. Once done, launch the authenticator app and click on the add or + button to add an account.
8. Hold the phone up on the Amplify screen to scan the QR code.
9. If the scan is successful, you’ll see Amplify listed on the authentication app screen.
   If you cannot scan the QR code, copy the code in the text field below into your app manually.
10. Click save on the App if required.
    You will now see a numeric code on the App associated with Amplify.
11. Return to Amplify screen, and in the Confirm One Time Password Code section, enter your current password and then the unique code displayed within the authenticator app.
    
12. Click Confirm and Enable Two Factor.
    The next screen will show you a few backup codes.
    
    Be sure to download it and save it in a safe location. These codes can log you in if you lose your phone or do not have access to the authenticator app.
13. Click Confirm.

You have now enabled two-factor authentications on your Amplify account and added Amplify on your authenticator app. Every time you try to access Amplify, the app will show a code or send it as a text message.

Logging in Using Two-factor Authentication

When you have 2FA enabled, you'll need to provide a code after entering your user name and password.

If you have lost your phone or do not have access to the authentication app, you'll need your backup codes to log in. See Using Backup Codes.

Disabling Two-Factor Authentication

You can turn off the two-factor authentication at any time, but if your administrator has enforced it, the system will prompt you to set it up again.

To disable the two-factor authentication:

1. Login to your Amplify account.
2. Access My Account.
3. Click Disable two-factor authentication.
   

Using Backup Codes 

If you cannot access the authenticator app, you can sign in with the backup code. The process is straightforward. Use the backup code in place of the authenticator code while logging in. 

If you have lost your backup codes, contact your Amplify administrator.